Palmer Industries Product Warranty

PALMER PRODUCT WARRANTY

We are committed to delivering exceptional craftsmanship and enduring quality at Palmer Industries. Our warranty reflects this dedication:

Product Warranty
We stand behind our products with a three-year warranty against any mechanical failure of parts when properly installed and used as intended. This warranty covers parts only and excludes labor and shipping costs.

Finish Warranty
• Polished Chrome, Polished Nickel, Satin Nickel, and PVD Finishes: These finishes are warrantied for one year.
• Custom and Living Finishes: These hand-applied finishes are not warrantied as they naturally evolve over time, showcasing variations in color and texture that enhance their character and uniqueness.

Finish Characteristics
Our finishes, particularly custom and living options, reflect the high degree of artistry involved in their application. Slight variations in tone may occur between components, such as tubing and fittings, due to differences in metal composition and the hand-finishing process. These variations are consistent with the highest standards of custom architectural products.

Industry Standards for Visual Evaluation
While our finishes are expertly applied, they are not intended to be flawless under microscopic inspection. Finish quality should be assessed from a standard viewing distance appropriate to the product’s installed context, such as standing height for washstands. Defects visible at this distance may qualify as warranty claims, whereas those visible only upon close examination do not.

At Palmer, we take pride in crafting products that elevate spaces and withstand the test of time. If you have any questions about our warranty or care instructions, please contact us at 401-421-1730.

Thank you for choosing Palmer Industries, where exceptional design meets unparalleled quality.